Disable Network Interface Card (NIC) sleep settings (to correct backup device issues)
Last Updated: Jan 21, 2015 11:47AM PST
If you seem to have trouble with NETWORK connected NAS (Network Attached Storage), SAN or network share going to sleep prior to, during or after a backup follow this guide to disable various Windows sleep settings that might be enabled and causing interruption with communicating to the network based storage destination device:
It may be that your NETWORK based destination storage device is going to sleep at some point either during the backup job or after. Make sure that Sleep mode is turned off for the primary, LAN based (Local Area Network), Network Interface Card (NIC) device in the Control Panel -> Device Manager -> "Network adapters" area. Double-click on the Network Interface Card (NIC/Network Adapter) device that your computer utilizes for communication to the network share/NAS/SAN, I.E. your primary network adapter, and in the "Power Management" tab shown after double-clicking the adapter in the list, un-check the "Allow the computer to turn off this device.." property in each case and click OK to save that change. Repeat this process for your other Physical Network Interface Cards listed in the "Network adapters" area that could be utilized. If you only use a single Network Adapter on the computer in question, where NovaBACKUP software is installed on, for your network then you only need to turn off the Power Management feature for the one adapter that you utilize for network communications on your LAN.
Then in Windows Power Options (Power Management) area and click on Advanced to go to the Advanced Power Management options, you may have to click on "Change plan settings" on the plan that you are using and then after that click "Change advanced power settings". Locate the "Hard disk" section and disable the "Turn off hard disk after" setting so that it is set to "0" which is disabled. Now locate the "Sleep" section and disable all of the Sleep settings here to set them all to disabled for testing purposes. Locate the "PCI Express -> Link State Power Management" section and change the setting here to "Off". Save the changes by clicking "OK" button, if prompted save the changes and exit out of the Power Options area.
If your destination storage device is a NAS (Network Attached Storage) or SAN you may need to disable power management and sleep setting on that actual device's administrative management settings area. This settings area is usually a web based interface, check to see if Power Management / Sleep is enabled and disable it and save that change. Also make sure to update the Firmware utilized by the NAS or SAN as it will need to have the latest firmware installed and would be a first step in diagnosing an issue with your NAS for instance if we find that it is having trouble we would want to have the firmware updated to proceed with troubleshooting. The firmware is update-able from the NAS's administrative web based interface.